Spaircorp : Hosted CRM solutions
What is SC-CustCentric?
Spair Corporation's hosted CRM solution, SC-CustCentric, has been designed to provide real-world solutions to real-world problems. Our best-practice solution allows every organisation, large or small, to maximise and build on their Customer Relationships thereby generating growth in sales and productivity.
Our integrated business solution will work with your existing business processes or you may choose to adopt our methodology.
The modular nature of SC-CustCentric means you choose which components best suits your business. These modules have been designed to integrate easily with existing enterprise solutions, allowing the seamless flow of data between software applications. SC-CustCentric is a web-based hosted solution meaning quick deployment with the latest software without the inherent infrastructure and resource costs to you.
Key benefits
- Increase your sales and support your sales team. Our flexible territory management allows all parties to use the same system while maintaining privacy and security.
- Improve productivity with shared calendars - work more closely with your team - open your calendar to allow colleagues check your availability.
- Ensure no one forgets an Appointment. Create Appointments and Tasks with automatic email and SMS Reminders.
- Build loyalty with Customer Reminders - Create unobtrusive email and SMS Reminders for your Customers. This is particularly useful for Seminar Reminders or as a confirmation message.
- Maximise your marketing returns with email marketing. Send HTML email newsletters and promotional material to targeted lists with our fully-featured email system.
- Reduce campaign lead-times with individual or group SMS. Weekend specials, incentive programmes or for just a more personalised and professional touch.
- Document management included - store your documents and contracts against your Account, Contacts and Customers. A centralised repository that is backed-up daily.
- Know your Customers - User-defined Traits to segment your Customer data and give you the granularity needed for targeted communications.
- Improve Customer Service with Case management in our Customer Service module. Log and allocate Cases/Trouble Tickets and monitor their progress through to resolution.
- Reduce costs from lost files and re-work - Use SC-CustCentric as a Partner Portal - allow your partners, resellers and customers to access their own areas to log Cases, upload or download material, or just update their own details.
- Empower your team and share your knowledge - increase productivity of new staff immediately by using our Telemarketing scripting feature as a training tool to build Scenario and Diagnostic forms.
- Improve efficiency and reduce costs with a single system that can be used by your Sales, Marketing and Customer Service departments.
- Analytics - Over 40 standard reports to give you a real-time view of your business. Sales Analysis and Forecasts, Customer demographics, Case management and Telemarketing responses - all downloadable into Excel spreadsheets.
You Choose
The components cover the primary areas of Customer interaction:
Review our Product Features and selection the components that best suite your requirements.
Access 24/7 Globally
Businesses can longer afford to be a 9-to-5 operation and your organisation is no different.
A hosted web-based application allows you and your team to access your up-to-the-minute Customer data at any time and from any location, interstate or internationally.
All you need is an Internet connection and you have the same access to your Customers as if you were in your office. And if you team is spread across the globe, we have catered for multiple Timezones, so everyone operates in their local time.
Security
Our Data Centre is monitored 24/7 by onsite security with physical access only available to those with full security clearance.
Data transmission across the network uses 128-bit SSL data encryption.
Quick Return On Investment
Web-hosted applications have come of age. Hardware, software licensing, support, upgrades and personnel to ensure your systems are operating 24/7 - the cost-savings associated with a hosted solution are well documented.
SC-CustCentric is priced to allow you to realise a rapid return on your investment. Together with the Financial and Analytical reports, we aim to provide you with a clear and definitive way of tracking your investment.
Rapid Deployment
Traditional implementations could take months. We aim to have you up and running within 4 weeks. This includes initial Training[1] and a degree of Customisation[2] to suit your organisation.